ZipCity Terms of Service
1. Quotes and approvalZipCity prices each request with a partner kitchen. Nothing is booked or charged until you approve a quote. A quote holds until the approval time shown on it.
2. Changes and cancellationsHeadcount and menu changes are free until the kitchen confirms. After that, changes go through ZipCity support. Orders cancelled within 24 hours of the delivery window may be charged in full.
3. DeliveryOrders arrive inside the 30-minute window you pick. The driver photographs the load at pickup and the trays at drop-off. With the delivery PIN on, reception gives the driver a 4-digit code before hand-over.
4. Allergies and dietary needsWe pass every dietary count and allergy to the kitchen, label each tray and pack allergy trays separately. Partner kitchens handle common allergens, so we cannot promise an allergen-free environment. Tell support about severe allergies before you approve.
5. Prices and invoicingPrices you see include delivery. Approved orders go on one monthly invoice, payable within 30 days.
6. SupportZipCity support is your contact for everything on an order and connects you with the driver when needed. Calls run through a ZipCity line, so numbers stay private.